Unused credits: 14 days
If you haven't used any of the credits from a purchase, you can ask for a full refund within 14 days of paying. This covers one-time purchases and the first payment of a monthly or yearly plan.
After you start using credits
Credits are digital content that we deliver straight away. When you buy, you ask us to start right away and accept that once you use credits from that purchase, the 14-day right of withdrawal ends. After that, purchases can't be refunded, except as described below or where the law says otherwise.
Monthly and yearly plans
- You can cancel any time. Your plan keeps working, with its credits, until the end of the period you've paid for, and isn't renewed after that.
- We don't refund part of a period you've already started, unless we've charged you by mistake.
When something fails
If a job fails on our side, its credits come back to your balance automatically. If the service didn't work as it should and the credits didn't come back, write to us and we'll put it right.
How to ask
Write to martynas.juska96@gmail.com from the email of your account, or use Support & feedback in the app (topic: Billing). Refunds go back to the card you paid with, usually within 5–10 working days.